I am a motivated and detail-oriented network engineer and cybersecurity specialist with certifications in CompTIA, ISC2, Microsoft, and ZoomText. My experience spans retail leadership, state and federal government IT environments, and a wide range of technical responsibilities. I consistently strive to improve processes, reduce inefficiencies, and strengthen organizational performance.
Education
West Virginia University at Parkersburg
Parkersburg, WV – Class of 2020
- Bachelor of Applied Technology: Cybersecurity and Network Administration
- Associate of Applied Science: Computer and Information Technology
Roane-Jackson Technical Center
LeRoy, WV – Class of 2015
- Gold Level of Achievement: Computer System Repair Technology
Ravenswood High School
Ravenswood, WV – Class of 2015
- Graduated with Honors: Magna Cum Laude
Work Skills
| Helpdesk Support | Inventory Management | Customer Service | Windows & Linux Servers |
| SQL/Postgres | AS/400 iSeries | Website Development & Management | Networking (Cisco Experience) |
| Systems Security | Accessibility Software Support | Cloud Computing | Telephone Systems |
Honors and Achievements
CompTIA
A+ Certified, Network + Certified
License COMP001020834600
ISC2
Certified in Cybersecurity (CC)
Freedom Scientific
ZoomText Certified
Competitive Awards
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First Place: Computer Problem Solving West Virginia FBLA-PBL 2014
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Gold Medalist: Computer Maintenance Technology West Virginia SkillsUSA State Competition 2014
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Gold Medalist: Information Technology Concepts Marshall University S.C.O.R.E.S. (2014)
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Gold Medalist: Web Programming Marshall University S.C.O.R.E.S. (2015)
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Gold Medalist: Information Technology Concepts Marshall University S.C.O.R.E.S. (2015)
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Silver Medalist: Web Programming Marshall University S.C.O.R.E.S. (2013)
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Silver Medalist: Information Technology Concepts Marshall University S.C.O.R.E.S. (2013)
Experience
State of West Virginia & Social Security Administration
October 2020 – Present
Information Systems Specialist I
- Helpdesk support
- Phone system support and maintenance
- Security system support and maintenance
- Work with contractors on IT projects
- Assist with the implementation, upgrade, and maintenance of the National Case Processing System
- Provision and maintain servers, including identifying and patching security vulnerabilities
- Manage asset inventory on both local (Jira) and federal (ServiceNow) tracking systems
- Assist with the implementation of new ServiceNow ticketing system
- Serve as a liaison between state and federal agencies in resolving IT issues
- Maintain Active Directory profiles, groups, and permissions
- Maintain Microsoft Exchange email accounts and permissions
- Assist with financial transactions between state and federal agencies
Panalo Solutions
December 2016 – July 2025
Server Administrator
- Provision and maintain servers in a secure web hosting environment
- Assist developers with technical website and database issues
Walmart Inc.
July 2016 – October 2020
Multiple titles, including:
- Support Manager
- eCommerce Interim Department Manager
- eCommerce Associate
- Sales Associate (Electronics, Toys, Hardware, Sporting Goods)
- Photolab Associate
- Site-to-Store/Pickup Associate
- CAP Associate (Inventory Management)
Jackson County Board of Education
2014 – 2015
IT Technician (Co-Op)
- Assist staff and students with IT-related issues
- Installation and maintenance of security and network equipment
- Image and maintain information systems
HFBServers, LLC
2012 – 2013
Support Specialist, Server Administrator
- Provide technical support to customer via ticketing system
- Provision and maintain servers